Frequently asked questions
Do You Offer Refunds or Exchanges?
For health and safety reasone, there is no refund or exchanges. If an item is defective, please email and contact us and we will be more than happy to assist you.
How long does it take for my order to process?
Please allow us up to 5 days for processng of all order. Orders generallt take about 3 business days to process depending on order volume.
Are You Extensions 100% Virgin Hair?
Yes our extensions are 100% Virgin Hair, which means that they can be colored, flat ironed and curled.
How long do your extensions last?
The longecity of your product depends upin how well you take care of your extensions. With good and proper care, our virgin extensions can be reused and reinstalled and last for up to one year.
Can I wash, blow dry and flat iron my extensions?
Can I apply oil to my extensions?
We don't recommend adding oil to the extensions. However, an alternative is Biosilk Silk Therapy. It is a hair serum and it is HEAVEN TO HAIR. You can use it on curly hair, straight hair, and wavy hair. It also serves as a heat protectant.
How many bundles would I need for a full sew in?
For Straight Hair, Body Wave Hair and Malaysian Natural Wave Hair.
What color is the hair?
The hair comes in the originally state of the donors hair. Which is normally closest to a 1B. Remember hair can be colored to your liking.