Question 1

AUCTION RULES

Accepted Answer

How to Bid (Read Before You Start)
1. Select Your Wig
Enter your name + email to register as a bidder.
2. Place Your Bid
Click “Place Bid” on the product page and enter your amount. The system will show you if you’re the highest bidder. Please note: $100.00 is the reserve amount not the cost of the wig.
3. Verify Your Email
The system sends a confirmation link — check your inbox, spam, AND promotions folder to make sure you receive it.
4. Automatic Bid Updates
You’ll get email alerts if someone outbids you.
(Again — check all email folders!)
5. Winning the Auction
If you win, you’ll receive a payment link by email.
Payment must be completed within the time listed or the item goes to the next bidder.
6. Tip:
Stay signed in and keep notifications on so you don’t miss anything.

Question 2

Do You Offer Refunds or Exchanges?

Accepted Answer

For health and safety reasone, there is no refund or exchanges. If an item is defective, please email and contact us and we will be more than happy to assist you.

Question 3

How long does it take for my order to process?

Accepted Answer

Please allow us up to 5 days for processng of all order. Orders generallt take about 3 business days to process depending on order volume.

Question 4

Are You Extensions 100% Virgin Hair?

Accepted Answer

Yes our extensions are 100% Virgin Hair, which means that they can be colored, flat ironed and curled.

Question 5

How long do your extensions last?

Accepted Answer

The longecity of your product depends upin how well you take care of your extensions. With good and proper care, our virgin extensions can be reused and reinstalled and last for up to one year.

Question 6

Can I wash, blow dry and flat iron my extensions?"

Accepted Answer

You absolutely can! These extensions are 100% Virgin Human Hair which means you should treat them as your own. Washing and blow drying should be done to keep your extensions fresh and beautiful.

Question 7

Can I apply oil to my extensions?

Accepted Answer

We don't recommend adding oil to the extensions. However, an alternative is Biosilk Silk Therapy. It is a hair serum and it is HEAVEN TO HAIR. You can use it on curly hair, straight hair, and wavy hair. It also serves as a heat protectant.

Question 8

How many bundles would I need for a full sew in?

Accepted Answer

For Straight Hair, Body Wave Hair and Malaysian Natural Wave Hair.
For inches 12-16 we suggest 2-3 bundles. For inches 18-30 we suggest 3-4 bundles.
For ALL CURLY AND SUPER WAVY TEXTURES
For inches 12-16 we suggest 2 bundles.
For inches 18-30 we suggest 2-3 bundles.
Because the hair is big hair, it is really full and thick.
 
These are suggestions, but how many bundles you need solely depends on your own personal preference for thinness or thickness. Keep in mind the longer the length the thinner the bundle, that is why number of bundles for use vary.

Question 9

What color is the hair?

Accepted Answer

The hair comes in the originally state of the donors hair. Which is normally closest to a 1B. Remember hair can be colored to your liking.

FAQs